Refund policy
We want you to be happy with your purchase from Taylaur'd! Please review our return policy carefully:
Customers have the option to receive a refund or store credit for all eligible returns. Original shipping costs will not be refunded. Customer pays for return shipping.
Return Timeframes:
- Initiation: Returns must be initiated within 7 days of delivery.
- Shipping: You have 4 days to ship the item back after your return is approved.
Non-Returnable Items: The following items are final sale and cannot be returned:
- Items with a discount of 20% or more (including sale items)
- Accessories
- Swimwear
- Shoes
- Merch
Late Returns: Items shipped back outside of the 4-day return window (after approval) will be returned to the sender.
Condition of Returned Items: To be eligible for refund/store credit, items must be returned in their original condition:
- With tags attached
- Buttoned up
- Folded appropriately
- Free of excessive human or animal hair
- Free of smoke smell
- Free of makeup marks or smears
Items returned with these issues may not receive full credit.
Denied Returns & Restocking Fee:
- If returned items do not meet these requirements, the return may be denied.
- If returned items are not in original condition, a $10 restocking fee will be deducted from your store credit.
Defective Items:
- If you receive a defective or wrong item, please contact customer care at shoptaylaurd@gmail.com within 2 days of receiving the item.
- Include a photo of the damage or wrong item in your email.
- If we are not notified within 2 days, the item will no longer qualify for a return or replacement.
- Upon approval, item(s) must be shipped back within 4 days.
Important Considerations:
- Taylaur'd is not responsible for damages to clothing caused by improper care or handling, or incorrect sizing by the customer.
- The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will be responsible for return shipping costs.
- If you receive an email that your item was damaged upon return arrival, you have the option to buy another shipping label to get the item back.
Customer Service and Dispute Resolution
Our goal is your satisfaction. If you have any concerns or issues with your order, please contact our customer service team at shoptaylaurd@gmail.com . We are committed to working with you to find a fair and reasonable solution. We encourage customers to contact us directly to resolve any issues before pursuing other avenues.
In the event of a chargeback, we will thoroughly investigate the claim and provide all necessary documentation to our payment processor to dispute the chargeback. We reserve the right to pursue all available legal remedies to protect our business interests.